Frequently Asked Questions

Our original Pawpedics was designed to cater to larger, heavier or post surgical patients who need the extra support. This means no expense was spared and we included natural latex and a more premium heavy duty memory foam base.

Our dog mat is still a premium product, but by removing the ultra plush latex and lowering the density of the memory foam by 10% we are able to cater to the needs and budgets of more dog and pet owners.

Our dog mat still includes premium perforated cooling gel memory foam and laser cut airflow channels throughout its design but is half the thickness overall. It's comparable to a camping mattress in a swag, if not about twice as comfy with all long lasting, machine washable components.

We have a rule of thumb that has not failed us for the last five years, this being:

1. If your dog or pet chews your furniture or other household items (outside of their current bedding) - they will attempt to destroy a Pawpedics.
   
2. If they only destroy their current bed, they will likely not destroy a Pawpedics. Why? A Pawpedics weighs a lot and we are convinced your pet will see it more as a piece of furntiture (like your own bed and lounge) as compared to a flimsy piece of fluffy fabric with some useless stuffing.

It takes a lot of work to move around or try to play with a Pawpedics like a toy. Not convinced? Check out our reviews by owners who have solved their bed destruction issues!

We source only the best quality, raw materials from around the world to make up the various components of the Pawpedics pet bed.

• Original Charcoal Covers: 100% heavy duty polyester - manufactured in Poland.
• Boucle Outer Covers: Wool & Cotton blend.
• Inner Covers: The Evolon antimicrobial, microfilament inner cover is sourced from Germany. This cover is completely waterproof, anti-mite, breathable and eco-friendly.
• Latex & Memory Foam: Natural latex is sourced from Japan, and the human grade, orthopaedic high-density memory foam is sourced from China.
• Zippers: YKK Zippers sourced from Japan.

Yes, our customers from 4 years ago are still using their original covers. If you are interested, here is some technical jargon from our OEKO-TEX testing and compliance:

• Grammage: 2370g/m²
• Composition: 100% Polyester
• Martindale Test: 50000-60000
• Thread displacement: 2,2-2,4 mm WARP / 1,9-2,1 mm WEFT
• Pilling Resistance: 90%
• Dry Rubbing Resistance: 90%
• Wet Rubbing Resistance: 90%
• Cigarette Test: No Burning Identified

If you’re not quite sure which size is right for you, refer to our "Size Chart" tab on the product page.

As a general guide, you can also use the below measurements to measure your pet from nose to tail:

• XS: 45 x 60cm (10cm thick)
• S: 60 x 80cm (15cm thick)
• M: 75 x 100cm (15cm thick)
• L: 90 x 120cm (15cm thick)
• XL: 150 x 120cm (20cm thick)

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns and re-ship fees apply should your order need to be re-shipped due to innacurate or incomplete shipping details being provided during checkout.

Shipping options vary according to the size and weight of your order but we will always provide a free tracked shipping option for your order.

• Items under 20kg (anything except for XL beds) can be shipped by Aramex, Australia Post or TNT.
  
• Items over 20kg (XL beds) can only be shipped by Aramex or TNT.

We ship orders daily from our warehouse in Tweed Heads South NSW, so if your order before 12pm Sydney time, it will ship on the same day regardless of what shipping method you have chosen in checkout.

Delivery times will vary by courier and depending on the time of the year. We are confident in the below estimates at this time:

• Aramex: 7-15 Days
• Australia Post: 5-14 Days
• Australia Post Express: 2-7 Days
• Courier: 1-7 Days

• After we receive your payment and have dispatched your order, you will receive a shipping confirmation email. This email will include your shipping number and a link to track your order via your respective carrier.
• Alternatively, you can log in to your account, view your order and its tracking number.
• If you did not receive an order confirmation email, please contact us.

Yes, we always provide a free shipping option. The service used will be the cheapest available option to us.

Yes, we require signature on delivery. However, some services such as Australia Post may allow you to provide an authority to leave once you have received your tracking details.

Yes, we ship all over the world. Shipping costs will start from $99.95 per bed, and will be added at checkout.

Unopened and unused beds can be returned within seven days of delivery; however, opened beds (with a cut vacuum seal), cannot be exchanged or refunded due to compression restrictions and hygiene laws. It is recommended to open the package carefully and unroll the vacuum-sealed bed to verify the size prior to cutting open the seal. If you realise you have ordered the wrong size, roll it back up and return it within seven days to exchange sizes.

No, the customer will pay for any returned items due to change of mind or incorrect size ordered.

If we have shipped the incorrect products, we will arrange and pay for the return and correct items to be shipped out as soon as possible.

Our warranty covers all workmanship and quality of products used in the manufacturing process. This means if you have problems with anything outside of natural wear and tear with any components of your bed, we will replace it.

Yes, both our inner and outer covers are machine washable on a delicates or hand wash setting.

Pawpedics outer covers are non-slip, washable and water repellent. The fabric protects against the rapid absorption of liquids which will instead condense on the surface of the material.

• Vacuum loose dirt and hair.
• Wipe with damp cloth or pet friendly wipes.
• Liquids condense on the surface of the material.
• Use a soft cloth or paper towel to absorb liquid.
• Gentle warm machine wash on 'hand wash' setting or hand wash only (in-side-out).
• Air dry only (in-side-out) - do not tumble dry.
• Steam to remove creases, do not iron.
• Do not use softener or bleach.

The anti-microbial inner cover utilises patented technology to provide you with a completely waterproof material. This means you won’t ever have to worry about incontinence.

• Wipe with damp cloth or pet friendly wipes.
• Allow to air-dry. Do not tumble dry.
• Gentle warm machine wash on 'hand wash' setting or hand wash only.
• Do not use softener or bleach.